| Maintaining the account |
The account provider operates the account for use by the customer. |
| Standing Order |
The account provider makes regular transfers, on the instruction of the customer, of a fixed amount of money from the customer’s account to another account. |
| Direct Debit |
The customer permits someone else (recipient) to instruct the account provider to transfer money from the customer’s account to the recipient. The account provider then transfers money to the recipient on a date or dates agreed by the customer and the recipient. The amount may vary. |
| Refusing a payment due to lack of funds |
The account provider refuses a payment from the customer’s account because there is not enough money in it (or it would take the customer past their arranged overdraft limit). |
| Sending money within Malta |
The account provider transfers money, on the instruction of the customer, from the customer’s account to another account in Malta. |
| Sending money outside Malta |
The account provider transfers money, on the instruction of the customer, from the customer’s account to another account outside Malta. |
| Receiving money from outside Malta |
Money is sent to the customer’s account from an account outside Malta. |
| Cash withdrawal in Euro in Malta |
The customer takes cash out of the customer’s account in Euro at a cash machine, bank, or Post Office in Malta. |
| Cash withdrawal in foreign currency outside Malta |
The customer withdraws cash out of the customer’s account in a foreign currency at a cash machine or, where available, at a bank outside Malta. |
| Cash withdrawal in a foreign currency inside Malta |
The customer withdraws cash out of the customer’s account in a foreign currency at a cash machine or, where available, at a bank inside Malta. |
| Debit card payment in Euro |
The customer uses a debit card to make a payment in Euro. This can be in a shop, online or over the phone. |
| Debit card payment in a foreign currency |
The customer uses a debit card to make a payment in a foreign currency. This can be in a shop, online or over the phone. |
| Chargeback processing services |
The customer asks the account provider to reverse a transaction. |
