Category: Complaints process

At HenriPay, we strive to offer the best possible service. However, if you’re not satisfied with any aspect of our services, we encourage you to submit a complaint. We take every complaint seriously and are committed to resolving issues quickly and efficiently.

How to Submit a Complaint

  1. Email: You can send your complaint to [complaints@henripay.com] with a detailed description of the issue.
  2. Online Form: You can also submit your complaint using the complaint form on our website.

Complaint Handling Process

  1. Acknowledgment: We will acknowledge your complaint within 2 business days.
  2. Investigation: Our team will thoroughly investigate the issue and aim to provide a resolution within 15 business days.
  3. Progress Updates: If more time is needed to resolve the issue, we will keep you informed and provide a new timeline for resolution.

Escalation

If you’re unsatisfied with the outcome, you can request an escalation to a senior member of our team. Please contact us at [complaints@henripay.com] for further assistance.

For more details, visit our Complaints Policy.

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