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Last update: 05.03.2025
About our Terms
HENRIPAY
GENERAL TERMS AND CONDITIONS FOR PROVISION OF SERVICES TO CUSTOMERS
In force from 22/11/2024
These Terms and Conditions (hereinafter referred to as the Terms) constitutes the business conditions of the company HenriPay, being
For all credit card related matters and claims (excluding AMEX): HenriPay OÜ, company code 16777340, with a registered office at Harju maakond, Tallinn, Estonia, Kesklinna linnaosa, Narva mnt 5, 10117, and For all IBAN related matters and claims: HenriPay B.V., incorporated and registered in Spijkenisse, the Netherlands, company code KVK 87311429, with a registered office at Croy 7C, 5653 LC Eindhoven, the Netherlands.
These Terms shall be intended for all customers (both consumers and business customers, unless indicated otherwise). These Terms shall set the rights, obligations and liabilities of the service provider and customers when using and providing services specified in these Terms.
The pronouns “we”, “us” or “our” used in the Terms and Conditions mean relevant HenriPay entity as per above. The pronouns “you” or “your” used in the Terms and Conditions must be understood as you, the customer of HenriPay (the “Customer”).
BEFORE SUBMITTING AN ACCOUNT REGISTRATION FORM AND/OR USING ANY OF THE SERVICES ON THE PLATFORM, PLEASE READ THESE TERMS CAREFULLY.
For all customers: This document includes the terms and conditions for usage of the Services and the Platform and it is a legally binding agreement between you (as Customer) and HenriPay. These terms and conditions apply to all our services directly or indirectly made available online, through any mobile device, or by email, sms or telephone.
By accessing, browsing and/or using our (mobile) website or any of our applications (collectively the “Platform“), by using the Services and/or by making or completing a sign up or registration as customer, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement) (all as may be amended or supplemented from time to time) (the “Terms“).
If you do not agree to any part of these Terms, you should stop using the Platform immediately and any further use shall be at your own risk and account.
For minors: Minors are allowed to use the Platform and/or Services, but make sure that your parent(s) or guardian has approved and completed the approval process we will require them to complete.
For certain industries and business and residents of certain countries: these Terms may include for restrictions for use of the Services. Please check Clause 26 and 27 for further information.
Please note that the Terms and Privacy Statement may be amended from time to time. Check the App or Website for the latest applicable version. If you (continue to) use the App, Website or Services, you (tacitly) agree to the amended Terms that will apply from the day on which the new Terms are available. For Services purchased under the old Terms, the old Terms will remain in effect. For Services purchased at the time of the new Terms, the new Terms will apply.
Your privacy is very important to us. In order to protect your personal data, we use appropriate security measures and controls. Please read our privacy statement to understand how we will handle your personal and protect it.
We will never call, SMS or email to verify your account or ask by phone, email, text message (SMS), whatsApp or other form of messenger for your log in details (including one-time authentication code, PIN or CVV code) (also known as phishing). We will never ask you to log in to the Platform through a link in an email or text message.
Never enter your bank details, PINs, security codes or response codes on a website that you have accessed after clicking a link in an email, SMS or other message communication.
We will not call you to discuss problems with your account or possible fraud. We will never ask you by phone to transfer money.
1. DEFINITIONS
2. REGISTRATION AND ACCOUNT OPENING
3. SERVICES
4. SECURITY REQUIREMENTS FOR USING THE CARD
5. VALIDITY OF THE CARD AND ISSUE OF A NEW CARD
6. STRONG CUSTOMER AUTHENTICATION
7. INFORMATION REQUIRED FOR INITIATION OF A PAYMENT
8. GRANTING AND REFUSAL OF CONSENT TO INITIATE OR EXECUTE THE PAYMENT ORDER
9. RECEIPT OF THE PAYMENT ORDER, REFUSAL OF IT’S EXECUTION IT AND OTHER REQUIREMENTS APPLICABLE TO THE PAYMENT ORDER
10. EXECUTION OF THE TRANSFER
11. BLOCKING OF AN ACCOUNT OR A CARD
12. INFORMATION ON PAYMENTS
13. PRICES, COMMISSION AND CURRENCY EXCHANGE
14. COMMUNICATION BETWEEN THE PARTIES
15. CHANGES TO FEES, TERMS AND CONDITIONS AS WELL AS TERMS AND CONDITIONS FOR PROVISION OF SERVICES
16. UNAUTHORIZED PAYMENTS
17. LIABILITY AND DISCLAIMER
18. REFUND OF TRANSFERS INITIATED BY THE PAYEE (for Consumers only)
19. PROHIBITED ACTIVITIES
20. VALIDITY AND TERMINATION OF THE TERMS
21. SPLIT PAYMENT SERVICE
22. MONEY LAUNDERING AND TERRORISM FINANCING
23. PRIVACY AND DATA SECURITY
24. APPLICABLE LAW AND SETTLEMENT OF DISPUTES
25. FINAL PROVISIONS
1.1 To have the same understanding of the definitions used in these Terms and Conditions, they are defined as follows:
Account means a virtual account held in the System in the name of the Customer for the purpose of providing Services pursuant to these Terms.
Account Statement means a document in which we provide you with all the information about your transfers during the relevant period.
Application, App means an application for a smart device, which is operated and managed by the us to provide services to the Customer.
Authentication means the procedure during which we verify your identity or the validity of the use of a particular payment instrument, including personalized security data.
Business Day means a day on which we provide services other than Saturday or Sunday, or other national holiday day, set forth by the legal acts of the Republic of Estonia.
Card means any (virtual, debit or credit) card issued by HenriPay.
Card Data includes the Customer’s name, the Card number, validity period and security feature (e.g. CVV code) of the Card;
Chip&Pin Card means a physical Card with an electronic chip, requiring a PIN-code as an authorization mean and has a Near Field Communication function. A Chip&Pin Card can be made of plastic, veneer, metal or any other suitable material;
Commission Fee means a fee that we apply for the provided services and which is provided for in our pricelist and special agreement on provision of services, if any.
Confidential Information means any information which is marked as “Confidential” or “Proprietary” or should be reasonably expected to be confidential having regard to the context of disclosure or the nature of the information; including, without prejudice to the generality of the foregoing, business plans, data, strategies, methods, customer lists, technical specifications, transaction data and customer data shall be deemed confidential
Customer, you, your means you, (i) a natural person who, in accordance with these Terms and Conditions of Services, is acting for its personal purpose (the “Consumer”), or (ii) a company or you who, in accordance with these Terms and Conditions of Services, is acting for professional or business purposes (the “Business Customer”), and who/which use or seek to use Wallester Services as a payer and/or payee.
Customer’s Account means a set of information, transactions, and profile settings that constitute your personal profile, allowing you to make transfers, monitor your transactions, and communicate with us. Customer’s Account can be accessed via the Website or the App.
DoS attack means Denial-of-Service (DoS) attack is a malicious attempt to disrupt the normal functioning of a targeted server, service, or network by overwhelming it with a flood of illegitimate requests or traffic. The goal of a DoS attack is to render the target inaccessible to its intended users, causing disruption of services or complete downtime. DoS attacks can be launched through various means, such as flooding the target with excessive traffic, exploiting vulnerabilities in the target’s software or infrastructure, or by using techniques to exhaust the target’s computational resources.
Durable Medium means a place where information held for you is stored and you can get access to.
Funds means banknotes, coins or electronic money.
Split Payment means the split-payment service offered by us, enabling the use of an automatic division of bills between several people. This service enables the method of settling a unitary transaction by means of a split payment service, which authorizes several parties to pay the bill for shared group expenses.
Imperative Norms are legal provisions contained in legislation that cannot be derogated from by the Terms in favour of us.
Means of Authentication means information, objects, attributes, or other means that enables the Customers to Authenticate themselves, prove the validity of the Card, or authorize Operations (for example, a one-time authentication code, PIN or CVV code).
Near Field Communication (NFC) means technology which can be used for contactless exchange of data over short distances.
Operation means using the Card in a Terminal to pay for goods and/or services, or to obtain information, and/or to withdraw cash if cash withdrawal via Visa card is enabled by service providers other than us, or using the Card for online payment to a merchant providing goods and/or services.
Parties means you and us.
Payee means a natural person or legal entity who must receive funds in accordance with the payment order.
Payer means a natural person or legal entity who initiates a transfer of funds from the payment account or, if there is no any, submits an order for transfer of funds.
Payment Instrument means any personalized device or procedure which you use for the initiation of funds transfer.
Payment Order means an instruction given by the Payer or Payee to us to execute the Transfer.
Price List means fees that shall be applied for Services and must be paid by the Customer.
Services means the services as defined in Clause 3.1 of these Terms.
Strong Customer Authentication means an authentication based on the use of two or more elements categorised as knowledge (something only the user knows), possession (something only the user possesses) and inherence (something the user is) that are independent, in that the breach of one does not compromise the reliability of the others, and designed in such a way as to protect the confidentiality of the authentication data.
System means a configured and integrated software and hardware infrastructure, that enables access and use of the Services.
Terminal means an ATM, point-of-sales terminal, or any other system (incl. online environment) through which a Customer can perform Operations with the Card;
Terms and Conditions, Terms, Contract means these Terms and Conditions of Services and annexes thereto, if any.
Transfer means transferring or withdrawing the funds, including Operations, to or from the Account, initiated by a Payer or by a Payee.
Unique Identifier means a combination of letters, numbers and symbols that clearly identifies another payment service user, such as the IBAN of a bank.
Virtual Card means a Card that consists of digital Card Data, is accessible online and has no physical body;
Visa means the International Card Organization Visa Europe Ltd;
Wallester means Wallester AS (registration number 11812882), the payment services provider, registered office at F.R. Kreutzwaldi 4, 10120 Tallinn, Estonia, which holds activity license No. 4.1-1/224 issued by the Estonian Financial Supervision and Resolution Authority
Website means a website operated and managed by us to provide Services to the Customer – www.henripay.com.
2.1 We provide access to the Terms and Conditions before deciding whether or not to become a party to a contractual relationship with us. The Terms and Conditions are published on our website in Estonian and English. In the event of inconsistencies or uncertainties, the terms expressed in the English language version shall prevail.
2.2 After reading the Terms, we will ask you to agree to them by ticking the appropriate box on our website. If you do not agree to the Terms or skip this step, you will not be allowed to complete the registration process and enter into the Contract and use Services.
2.3 Before opening your Account, you will be required to provide us with all documents and information that we will request from you for the purposes of your identification and Account opening.
2.4 We will ask for your personal information and documents in order to identify you. Including but not limited to your passport or personal identification card, name and surname, personal identification number, interactive selfie, the purpose for which you seek to open the Account, etc. Only when you provide all requested information and documents we will be able to conclude the Contract. Information on how we process your data shall be provided in our privacy policy https://henripay.com/privacy-policy/.
2.5 We may request additional information at any time, including but not limited to the source of funds in the Account, etc. You are required to promptly provide us with updated and accurate information if there are any changes in respect of your personal data. All updates and changes must be made through or in accordance with the instructions on the Platform.
2.6 You shall be responsible for providing correct and accurate information and for any loss that may result from providing incorrect data.
2.7 When you provide all necessary information and we approve your application, the Account will be opened and you will be able to start using our Services.
2.8 We shall have the right to refuse to open the Account without giving any explanation. However, we will not provide explanations only in the cases where we have important reasons that do not entitle us to disclose such information or it is prohibited by law.
2.9 You shall have the right to open one Account unless we give separate consent to open additional accounts.
2.10 We shall use third party software to verify your identity and use other means required by the relevant legal and/or regulatory authorities when establishing a contractual relationship between us and you. We confirm and guarantee that we comply with all security requirements for the storage and encryption of all data relating to you. Please do not use pictures or names that you do not have the rights to (respect third party intellectual property rights).
2.11 When your application is approved, these Terms and Conditions will take effect of the agreement between you and Wallester.
2.12 We apply “Know your customer” procedures (KYC). We will notify to update the KYC form 2 months in advance (reminder 1 month in advance). If KYC is not updated, We could suspend the Account within 1 week. In case the Account is suspended for 12 months, We have the right to terminate or suspend the Terms.
2.13 Account is opened in the name of the Customer only for the purpose of carrying Operations. All funds added to the Account may be used only for the settlement of Operations.
2.14 Your account is solely for your use unless we state otherwise. It is your responsibility to keep your account secure and to report any suspicious activity to us immediately. If we suspect fraud, we may hold funds pending an investigation. Furthermore, we can block or limit your access to the app or someone else’s account if we suspect or know something is wrong. We’ll remove the block or limitation when the issue is resolved.
2.15 The funds held in the Account are not covered by the Financial Services Guarantee Scheme. The Account is not a checking or savings account and is in no way linked to any other account the Customer may have.
2.16 Customer funds are safeguarded in segregated payment accounts and kept separate from Wallester’s own funds. The Customer will not receive any interest on the funds held in the Account.
2.17 We reflect the available funds and history of Operations on the Account. This information is available in the System or in the App. We do not charge any fees for this information.
2.18 The execution of the Operation immediately The Customer can add (top-up) funds to the Account by transferring funds from bank accounts bearing the Customer’s name with a financial institution registered in the EU/EEA or the UK. When adding (topping up) funds to the Account, the Customer has to follow the instructions provided in the System or in the App. All top-ups are subject to anti-fraud verification procedures, which may delay access to the funds. We reserve the right to reject any request to add funds to the Account at our sole discretion.
2.19 The Customer may transfer available funds within the System or the App to other Wallester Customers if such option is provided. The execution of the Operation immediately after the Customer has authorized the Operation
2.20 We have the right to deduct the fees payable by the Customer from the available funds in accordance with the Price List established. If the Account does not have sufficient available funds to cover a fee, the amount of such fee will be deducted from any funds subsequently added to the Account.
2.21 For Business Customers: The Customer must provide us with at least three Business Days prior written notice of any change of the registration information.
2.22 For Business Customers: The Customer agrees that we may run further checks on Customer’s identity, creditworthiness and background by contacting and consulting relevant registries and governmental authorities.
3.1 We provide the following services:
a) Payment Transfers;
b) Card issuing;
c) For Business Customers: Acquiring payment transactions.
d) For Consumers: Split Payment.
e) Alipay and ApplePay (as from time to time made available).
3.2 Only the Customer has the right to perform Operations with the Card.
3.3 Upon issuance of the Card, the Customer shall be provided with personal Means of Authentication (e.g. PIN or CVV code), which shall serve as the Customer’s signature when performing the Operations. At the Customer’s request, we shall have the right to send the Card and the Means of Authentication by post to the address provided by the Customer.
3.4 Before the Customer can use the Card, they must activate it by following the activation instructions. The Card is activated either in the self-service environment on the Website or through the App. The Customer may start performing Operations with the Card once the Card has been activated.
3.5 The Customer has the right to perform Operations within the amount and limits established.
3.6 When using the Card, the Customer is required to use Strong Authentication, except for the limits prescribed for Operations performed with a Near Field Communication device.
3.7 If there is not enough funds available to perform an Operation with the Card, some merchants will not allow the combined use of the Card with other payment methods.
3.8 When using the Card, the fees related to the Operations are also taken into account, including the fee for requesting a limit query and/or viewing the Operation statement via ATM, as well as the additional fees and conversion fees calculated by Visa, etc.
3.9 We have the right to assume that all the Operations with the Card have been carried out by the Customer in accordance with the Customer’s will, until proven otherwise or until the Customer has informed us.
3.10 We have the authority to correct errors or mistakes without your permission and reverse incorrect transfers. We can also undo transactions made by unauthorized people or people who are not legally allowed to act on your behalf.
3.11 We have the right to refuse to execute any Operations with the Card if:
3.11.1 the Card is invalid or closed or the use of the Card is blocked;
3.11.2 we believe that the Operation may violate the law or the Terms;
3.11.3 the Card is being used on illegal websites or with payment processors supporting illegal websites, or to purchase illegal goods or services;
3.11.4 the Operation amount and/or limit (including the Operation fees and expenses) exceeds the available funds and/or the limit established by us;
3.11.5 on any other basis arising from the Terms or legislation.
3.12 When we credit your account, we do so based on the assumption that we will definitely receive the transaction amount. However, if for any reason we do not receive the money or a transfer is reversed, we may reverse the crediting of your account by debiting an equal amount. We can do this without notice to you.
In connection with our Services, we are allowed to engage third parties and outsource activities. If we do so in the execution of an agreement with you, this does not alter the fact that we are your contact and contracting party.
4.1 The Customer shall use the Card in accordance with these Terms including the following requirements:
4.1.1 to make every effort to protect the Chip&Pin Card from mechanical damage, high temperatures, electromagnetic exposure, copying, alteration, etc.;
4.1.2 not to disclose the Chip&Pin Card or the Card Data or the Means of Authentication to any third party, except to the person accepting the payment for the duration of an Operation;
4.1.3 to use the Card only in Terminals marked with the Visa logo or in internet environments supported by Visa and to follow the instructions of the Terminal or the Internet environment when performing Operations. The instructions written on the Terminal shall be deemed to be correct and given by the Terminal. We shall not be liable for any damage caused by a breach of this Clause;
4.1.4 not to use the Card for illegal purposes and in a manner prohibited by applicable law, including the purchase of prohibited goods and services;
4.1.5 not to store the Card Data or the Means of Authentication on a data carrier;
4.1.6 to immediately report any errors or disruptions hindering the performance of Operations;
4.1.7 to beware of fraud. We will never ask the Customer to provide us with the Card Data or the Means of Authentication by email or phone. Therefore, do not provide anyone with any information about the Card Data or the Means of Authentication;
4.1.8 fulfil other obligations arising from these Terms or legislation.
4.2 If the Card is unauthorized or misused, or if the Card and/or its Means of Authentication have been lost or stolen or have or may have become known to a third party who is not entitled to use them, the Customer is obliged to promptly report the incident to us and change passwords.
4.3 Upon receipt of the information referred to in Clause 4.2, to prevent further use of the Card it may be blocked.
4.4 We and/or any other person servicing the Card has the right to refuse to execute the Operation and/or withhold the Card if the Card and/or its Means of Authentication have been used incorrectly or if We and/or the person servicing the Card has doubts about the user’s identity.
4.5 We shall follow PCI DSS 3.2 requirements and follow the procedures for securing and monitoring access of Customer data.
5.1 The Card is valid until the last day (inclusive) of the calendar month indicated on the Card.
5.2 After the expiry of the validity period of the Card:
5.2.1 a new Chip&Pin Card (replacement card) could be issued. We shall inform the Customer about the time and/or manner of receiving the new Chip&Pin Card;
5.2.2 the new Virtual Card is not issued automatically. The Customer has to submit a new application for the Virtual Card.
5.3 We could refuse to issue a new Card upon expiry of the Card’s validity or upon the Customer’s application for a new Card (replacement card), if the Customer has breached any obligation or condition for the use of the Card arising from these Terms or any other agreement concluded with us, or if the Customer no longer meets the requirements set by us.
5.4 If the Customer does not want a new Chip&Pin Card, the Customer shall notify us in writing or in another manner accepted by us at least 45 days before the last day of the month indicated on the Card.
5.5 If the Customer does not accept the Card and/or the Card is not activated within 3 months from the date of creation of the Card, we have the right to terminate and destroy the Card without refunding any service charges.
5.6 The Customer undertakes not to use the Card and use an invalid, closed or otherwise unusable Card, and to physically destroy the Card within 3 days after it became closed or invalid or unusable.
6.1 We shall apply Strong Customer Authentication when you, as a payer:
6.1.1 log in to your account online or through another remote channel;
6.1.2 initiate electronic Transfer;
6.1.3 perform any action through a remote channel that may pose a risk of fraud or other misuse.
6.2 You will not incur any financial loss, if we apply Strong Customer Authentication unless you have acted in bad faith.
6.3 Data of Strong Customer Authentication means:
6.3.1 your login name (the email you used to register);
6.3.2 your password;
6.3.3 special code that is sent to your mobile phone before you log in to your account and initiate the Transfer. We will not initiate the Transfer if you don’t enter a special code.
6.4 When you log in to your account and remain inactive for more than 5 minutes, the session will end and you will be asked to login to the Customer’s Account again.
6.5 If you enter incorrect authentication data 3 times in a row, we will block your Customer’s Account. We will notify you before blocking the Customer’s Account. If we block your Customer’s Account, you will have to contact us with regard to provision of new authentication data.
7.1 You will be asked to provide the Unique Identifier so that we could properly initiate and execute the Payment Order.
7.2 The Payment Order shall be considered to have been executed correctly if it has been executed upon proper submission of the Unique Identifier.
7.3 We can check the consistency of the Unique Identifier. If it is not consistent, we may refuse to execute the Payment Order and notify you as the Payer.
7.4 To execute the Payment Order properly we may request additional information (such as amount and currency, payee’s name, surname, etc.).
8.1 The Payment Order shall be considered as authorized, if you, as the payer, have given your prior consent to execute it.
8.2 You can give your consent by performing our authentication procedures (e.g. passwords, codes, etc.).
8.3 Written consents must be signed properly.
8.4 You may also give your consent in another format as required by the specific services and/or in a different form specified in the additional contracts between the Parties.
8.5 You may withdraw your consent to execute the Payment Order at any time before we receive it. We may not be able to cancel the Transfer that has already been executed. You may also revoke your consent to execute several the Payment Orders, in which case all future the Payment Orders will become invalid.
8.6 If the Payment Order is initiated by the Payee or the Payment Order is initiated through the Payee, the Payer may not cancel the Payment Order once the consent to its execution has been given to the Payee.
8.7 If the Parties agree in advance on a specific execution date of the Payment Order (instruction), the Payment Order may be cancelled at the latest on the day before the agreed date – before the end of this business day.
8.8 Upon expiry of the time limits specified in Clause 8.7, the Transfer may be revoked only with the consent of the Parties and, in some cases, the Payee.
9.1 As long as there are sufficient funds in your account, we will process your Payment Orders immediately. If there are no sufficient funds, we will not execute the Payment Order.
9.2 We shall consider that the Payment Order is received when we receive it. If the day of receipt of the Payment Order is not a business day, we shall consider it to be received on the next business day.
9.3 We will not debit your Account until we receive the Payment Order.
9.4 The Payment Order received after business hours on a business day shall be considered to have been received on the next business day.
9.5 If we agree to execute the Payment Order on a specific day, that day shall be considered the time of receipt. If the agreed day is not a business day for us, the day of the receipt shall be considered the next business day.
9.6 Payment Orders inside our system are executed immediately (up to a few minutes, unless the Payment Order is suspended due to cases set forth by legal acts and these Terms and Conditions), regardless of our business hours.
9.7 If we refuse to execute your Payment Order, we will indicate the reason and we will explain what needs to be done to correct the errors that prevented the Payment Order from being executed, unless it would be impossible to do so or it would contradict legal requirements.
9.8 We may refuse to execute or accept your Payment Order if your rights to manage the funds are restricted by law or the Payment Orders are suspended in accordance with the requirements of legal acts or competent authorities, except for the cases specified in Clause 9.9 below.
9.9 Where the laws provide that enforced recovery cannot be applied to a certain amount of funds on your Account, we will ensure that you have access to those funds.
10.1 If you have submitted the Payment Order in Euros within the EU, we will arrange that the respective amount is debited from your account to the Payee’s payment service provider by the end of the next business day, unless specified otherwise.
10.2 If you have submitted the Payment Order in Euros in Estonia before 12 a.m. (UTC+3), we will arrange that the respective amount is debited from your account and transferred to the Payee’s payment service provider on the same day. If the Payment Order for the respective amount is received after 12 a.m. (UTC+3), the funds will be debited from your account and transferred to the account of the Payee’s payment service provider no later than the next business day.
10.3 If the Parties agree to execute the Payment Order on a specific day, we will arrange that the money is transferred to the Payee’s account on the same day or if that day is not a business day, the next business day.
10.4 If you make the Payment Order in a currency other than Euro within the EU, we will try to ensure that the money is transferred to the Payee’s payment service provider by the end of the next business day, but not later than 4 business days after we receive your Payment Order.
11.1 We can block Transfers on your Account or prevent access to the Card if:
11.1.1 we suspect that the funds on your Account may be used to commit a crime or have been received from criminal activity already committed;
11.1.2 you fail to fulfil your obligations under these Terms;
11.1.3 we are obliged to do so by the legal acts;
11.1.4 we believe that it is necessary or advisable in order to protect your Account.
11.1.5 there are other grounds for blocking based on these Terms or legislation
11.1.6 Transfers are:
11.1.6.1 made in breach of these Terms and security requirements of your Account;
11.1.6.2 suspicious, unauthorized or fraudulent;
11.1.6.3 executed when you are insolvent or about to become insolvent.
11.2 We will try to notify you before blocking or suspending Transfers or the Card. If we are unable to do so, we will notify you immediately after blocking or suspending Transfers. We will always try to explain why we have taken such actions, unless it is prohibited by laws or other legal acts or when it would pose a risk to security.
11.3 If the basis for blocking the Card pursuant to Clause 11.1 does not cease to exist or there is another basis for closing the Card under these Terms, we have the right to terminate the Card.
11.4 Unless otherwise provided in the Imperative Norms, we shall not be liable for any damage caused to the Customer or any other third party as a result of us blocking the use of the Card or terminating it in accordance with these Terms. This shall also apply if we block the use of the Card in good faith on the basis of false information.
12.1 Before executing the Transfer, we will inform you about the maximum possible time limit of the Transfer, the amount of the commission fee and what this fee consists of. This information is available on your Customer’s Account.
12.2 We will provide you with the statements of your Transfers indicating:
12.2.1 information enabling identification of each Transfer and detailed information about the Payee;
12.2.2 amount of the transfer in the currency specified in the Transfer;
12.2.3 commission fee for each Transfer and what this fee consists of;
12.2.4 exchange rate, if any, and amount of the Payment Order after the currency exchange transaction;
12.2.5 date on which the funds were debited or date on which we received your Payment Order;
12.2.6 other information which we will provide as required by the legal acts of the Republic of Estonia.
12.3 The information shall be provided to you personally through your Customer’s Account.
12.4 We will also notify you by email or SMS (in the safest and most practical way at the time) about any suspected or ongoing fraud by third parties or anything that poses a risk to security of your account.
13.1 Fees specified in the Price List and these Terms shall be applied for standard Services. Other non-standard services may be subject to fees that are not defined in these Terms or the Price List but we will always provide you with an advance notice on application of such fees.
13.2 If VAT or any other fee is due, we will add it to the amount to be paid. If necessary, we will provide detailed description of the net amount, amount of the fee and fee rate.
13.3 You shall pay the commission for the services we provide. This fee is specified in the Price List and/or in a separate agreement signed between us and you.
13.4 Any fees you have to pay will be deducted from the balance of your Account.
13.5 If there are insufficient funds in your account to cover the spending of the Transfer or the Commission Fee, we shall have a right to refuse to execute the Transfer.
13.6 We will provide you with the currency exchange rates before executing the Payment Order.
13.7 Currency exchange is based on our currency exchange rate at the time of conversion. This information is constantly updated and published on our website.
13.8 The Parties hereby agree that the revised basic exchange rate will be applied immediately. We will notify you about this in any of the ways specified in these Terms and Conditions.
13.9 The rate displayed in your Customer’s account or mobile application is for guidance only. In case of significant exchange rate fluctuations, we reserve the right to set the final exchange rate. You can accept or reject the offer. If you reject the offer, we will not execute the transaction.
13.10 If you have initiated the Transfer but the Transfer has not been executed, we reserve the right to reject the Transfer in case of a significant exchange rate fluctuation.
13.11 At the beginning of each calendar year, we will provide a free report on Commission Fees of the Account. If these Terms and Conditions are terminated, we will provide you with a report of all Commission Fees from the beginning of the calendar year to the date of termination of the Terms and Conditions.
14.1 Any Terms and Conditions, all communication, information on changes in prices and services and other information shared by the Parties will be provided in Estonian, English or any other language separately agreed by the Parties.
14.2 You can reach and communicate with us:
14.2.1 Through your Customer’s Account;
14.2.2 By email support@henripay.com
14.2.3 By telephone +3185 060 5517;
14.2.4 By providing information on our Platform.
14.3 Communication between the Parties will primarily be carried out through your Customer’s Account or by e-mail. Any information we send you through the above channels shall be considered valid and properly provided.
14.4 E-mails can be sent to the addresses provided on our website and e-mail addresses that have been used for registration.
14.5 When you contact us by telephone, we will use your personal data to identify you. Telephone calls shall be accepted during the business hours provided on our website.
14.6 You shall have a right to receive these Terms and any information related to them on a Durable Media.
14.7 If you would like to contact us with regard to these Terms and Conditions or any uncertainties that have arisen, you can call us, contact us via the App or email.
15.1 We can change the amount of the Commission Fee, these Terms as well as terms and conditions for provision of services. We will provide you with the amended Terms in your Customer’s Account and will also notify you by e-mail or SMS not later than 60 days before the intended changes. You can approve or disapprove the changes. If you do not approve the changes, you must inform us thereof in writing by e-mail.
15.2 If we do not receive your disapproval on amendments within 60 calendar days or if you keep using our Services after this term, (we trust and assume that) you (tacitly) have accepted and agreed to the new Terms and you will be bound by the new Terms and Conditions.
15.3 If you do not approve the new terms and conditions, you may terminate these Terms and Conditions immediately free of charge at any time after you have been notified about the changes and before they take effect. But you will have to fulfil all obligations that have arose before termination of the Terms and Conditions.
16.1 You must check information on executed Transfers at least once a month in order to notice unauthorized or improperly executed Transfers and provide us with a timely notice.
16.2 If you believe that the Transfer has been unauthorized or has been executed improperly, you must notify us in writing within 13 months from the debit of funds. If you don’t do that, you will confirm that you accept the Transfer.
16.3 If you claim that the Transfer was unauthorized or if you state that the Transfer was improperly executed, we must prove that the Transfer was authorized, properly registered, included into the Account and not affected by technical failures and that there were no other limitations in the Services provided.
16.4 If you notify us about the loss, theft, misappropriation or unfair use of a Payment Instrument as described in Clause 16.2, you will not suffer any financial loss as a result of improper use of the lost, stolen or unlawfully used Payment Instrument (unless you have acted in bad faith).
16.5 When we find out that you have not authorized the Transfer, we will refund the amount specified in the Transfer to you not later than the end of the next business day and, if applicable, restore the Account balance (unless we suspect a fraud).
16.6 If an unauthorized payment has been made using the lost or stolen Card and/or the Means of Authentication, or if the Card and/or the Means of Authentication have been used in any other unlawful manner, and if the Customer has not properly stored the Card and/or the Means of Authentication, and if there are no legal circumstances excluding liability, the Customer shall be liable for any damage or losses caused until the acceptable notification to us, but not exceeding the amount of 50 euros. This amount limit shall not apply if the unauthorized payment is due to fraud on the part of the Customer, or if the Customer has intentionally or grossly negligently breached the following:
16.6.1 the obligation to use the Card and/or the Means of Authentication in accordance with this Payment Card Terms and Conditions on its issuance and use, including the obligation to make every effort to protect the Card and/or the Means of Authentication enabling its use from the moment of receipt of the Card and/or the Means of Authentication;
16.6.2 the obligation to report the loss, theft and unauthorized or improper use of the Card and/or the Means of Authentication immediately after becoming aware of the relevant incident;
16.6.3 one or more conditions for issuing or using the Card and/or the Means of Authentication.
16.7 You will not have to cover the loss if:
16.7.1 before the Transfer, you may not have noticed that your phone has been lost, stolen or misappropriated (unless you have acted in bad faith)
16.7.2 unauthorized Transfer was made due to our fault.
16.8 You will have to cover any loss resulting from your unfair actions or if you have failed to comply with security requirements wilfully or through gross negligence (see Chapter 4).
16.9 If we do not ask for Strong Customer Authentication, you will have to cover the loss of an unauthorized Transfer only if you have acted in bad faith.
17.1 When we execute the Transfer according to the Unique Identifier provided by you, the Payee’s data shall be considered correct. We shall have a right (and not an obligation) to verify if the Unique Identifier in the Transfer matches the name and surname of the Payee. If we find an obvious mismatch, we may refuse to execute the Payment Order.
17.2 If a correctly initiated Payment Order is improperly executed (or not executed at all) we (at your request) will immediately attempt to trace the Transfer and notify you about our search results free of charge. When we execute the Payment Order based on incorrect data provided by you, we shall not be liable if the Transfer is incorrect or incomplete. We will try to recover the funds of incorrect Transfers and, if we fail to do so, we will provide all available information (on a Durable Medium) in order to file a legal claim for a refund.
17.3 If it is our mistake and we are liable for incorrect or incomplete Transfers, we will immediately refund the amounts belonging to you and, if applicable, restore the balance of the Account from which the funds were debited.
17.4 We will also compensate for any expenses incurred by you as a result of incorrect or incomplete Transfers made due to our mistake.
17.5 We shall not be liable for consequential, indirect or incidental damages or losses incurred as a result of incorrect or incomplete Transfers. We shall only be liable for direct losses you have incurred.
17.6 If you choose to use our Services to pay the third parties for goods and services, you will take any risk that may arise. We do not control the quality, security, lawfulness or delivery of such goods and services.
17.7 We and the Customer shall be liable for breach of their obligations in accordance with the provisions of these Terms and legal enactments.
17.8 We shall not be liable for failure to perform Operations if:
17.8.1 if there are insufficient available funds to carry out the Operation;
17.8.2 if there is not enough cash in the ATM where the Operation is performed;
17.8.3 if the Terminal where the Operation was performed did not work properly;
17.8.4 if circumstances beyond our control (e.g. fire, flood, national emergency, computer or communication failure) prevent the Operation from being performed;
17.8.5 if a merchant refuses to accept the Card;
17.8.6 if the Card has been blocked after the Customer has reported the loss or theft of the Card or the Card Data;
17.8.7 if available funds are subject of legal proceedings or any other encumbrance restricts their use;
17.8.8 if we have a reason to believe that the Operation is unauthorized;
17.8.9 there are other reasons arising from these Terms or legislation.
17.9 We are not liable for any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the inability to use or delay of the Platform or the Services (including due to technical failures or errors) or due to force majeure (of whatever nature, cause or event or with whatever consequence, e.g. cyberwarfare/-crime, pandemic, act of god, war, natural disasters, acts of government, strikes, or technical failures ) or any other event beyond our control.
17.10 The Services and Platform are provided on an “as is” and “as available” basis. We make no warranty that (i) the Services and Products will meet your requirements, (ii) the Platform or Services will be be correct, accurate, up-to-date, reliable, uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Services will be accurate or reliable, (iv) the quality of any Products, Services, information, or other material purchased or obtained by you through the Services will meet your expectations, and (v) any errors in the Services and Products will be (timely) corrected and remedied. We have no obligation to notify you (in advance) if the Platform or Service is unavailable or interrupted (for whatever reason).
17.11 We are not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the Platform and the Services and make no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. We also want to make it clear that we are not responsible for any damage to your computer system, mobile device, or loss of data that may result from using or accessing the Service. By using the Services, you assume all risks associated with such use.
17.12 Liability for any form of indirect, special, consequential, exemplary, incidental, immaterial and/or punitive damage or loss (including reputational damage, loss of income, loss of claim, loss of data, loss of contract, loss of revenue and damage to goodwill or reputation) is hereby explicitly excluded (even if advised of the possibility of such losses and damages)
17.13 Except where prohibited by Applicable Law, our total aggregate liability to you for any claim arising out of or relating to this Agreement shall not exceed the total amount of fees paid by you in the 12 months preceding the event giving rise to the claim or €1,000, whichever is lower.
17.14 We can try to fix mistakes we are responsible for, but only if you report them to us within 13 months of the mistake happening. If we are at fault, we will refund the amount of the transaction, any costs associated with it, and any interest you lost because of the mistake. If you want, we can also try to track down any transactions made in error and give you an update.
17.15 We cannot take responsibility for any losses or damages caused by: (i) interruptions of our Services, (ii) fulfilling our legal obligations or other mandatory rules, (iii) blocking your account for justified reasons, or (iv) unforeseen – force majeure – events.
17.16 It is your responsibility to give us the right information for transactions, like the right IBAN or phone number. We won’t double-check this information, so if you make a mistake, we can’t be held responsible for any problems that arise. Immediately inform us, you have made a mistake so we can try to help you getting the mistake fixed (no guarantees as we need to the relevant third party’s cooperation).
17.17 We shall not be liable for third parties involved in performing Operations, for goods or services paid by the Card, and in cases where acceptance of the Card for the performance of an Operation is refused.
17.18 Using the app is at your own risk. We do not provide any warranty for the app’s functioning or the accuracy of the information provided via the app.
17.19 If you export data from the Platform, please make sure to check it carefully, as we can’t guarantee its accuracy, and we’re not liable for any damages caused by errors. We keep accurate records of all transactions and these records are considered final. If you believe there is an error, you must provide evidence to support your claim. Please note that we are only required to keep records for a certain amount of time as required by law.
17.20 If you do not report any suspicious activity promptly, you will be liable for any losses. If you act fraudulently or carelessly and cause losses, you may be liable for them.
17.21 We are not liable for any issues, errors, delays, or damages caused by third-party services, integrations, or platforms used in conjunction with our Services. You are responsible for understanding and complying with the terms of any third-party services you use.
17.22 We are not responsible for any losses incurred due to changes in regulatory requirements, sanctions, or restrictions imposed by financial or governmental authorities that may impact the availability or functionality of the Services.
17.23 Any claim arising from or related to the Services must be brought within 12 months from the occurrence of the event giving rise to the claim. Claims brought after this period will be time-barred.
17.24 If you dispute a transaction or claim unauthorized use, you must provide all requested supporting evidence within a reasonable time. Failure to provide sufficient evidence may result in the denial of your claim.
18.1 You can recover the full amount of Transfers initiated by the Payee if:
18.1.1 the exact amount was not specified when the Transfer was approved;
18.1.2 the amount of the Transfer exceeds the amount that could reasonably be expected from you.
18.2 We will ask for information on the existence of the conditions specified in Clause 18.1
18.3 You can request such a refund within 8 weeks from the day of debiting the funds from your Account.
18.4 We will refund the full amount within 10 business days of your request for refund or explain why we are not refunding you, as well as indicate the procedure for appealing against the refund refusal. If the amount of the Transfer is refunded to you, the commissions paid to us in relation to the execution of such Transfer shall not be refunded.
19.1 When you use Services, you shall be prohibited from (including but not limited to):
19.1.1 not complying with these Terms, any amendments and the requirements of legal acts;
19.1.2 refusing to provide information or take any other action we reasonably request;
19.1.3 executing or receiving Transfers of illegally obtained funds of which you know or should have known;
19.1.4 using Services in the way that causes loss, liability or other adverse legal consequences or damages our business reputation;
19.1.5 spreading computer viruses and taking other actions that may cause malfunction to our system, corrupt or destroy information, and make any other damage to our system, equipment or information;
19.1.6 disclosing passwords and other personalized security measures to third parties in your Customer Account.
19.2 You will have to compensate us for any direct losses, fines, and other pecuniary penalties that we may incur if you violate or fail to comply with these Terms, including (but not limited to) the terms and conditions set forth above.
20.1 The Terms shall enter into force on the date of their approval, as provided for in Clause 2.11 of the Terms, and shall remain in force for an unlimited period of time.
20.2 These Terms may be terminated by a mutual agreement by and between the Parties.
20.3 For Consumers: You may terminate these Terms at any time by notifying us (in writing or on a durable medium) 30 days prior to the termination.
20.4 For Business Customers: You may terminate these Terms and Conditions free of charge, unless they are valid for less than 6 months. If the Terms and Conditions are valid for less than 6 months, a fee for termination of the Terms and Conditions may be applied.
20.5 We have a right to terminate this Contract unilaterally by notifying you 60 days in advance.
20.6 We have the right to terminate the Terms as an extraordinary remedy without prior notice if:
20.6.1 the risks associated with the Customer are beyond our risk appetite;
20.6.2 the circumstances stipulated in Clause 2.10 have been verified;
20.6.3 the Card issued hereunder has been closed and/or blocked for at least 4 consecutive months;
20.6.4 the Card expires and the Customer fails to accept the new Card within the period stipulated in Clause 5.5 (incl. failure to activate the new Card);
20.6.5 the Card has not been used for Operations for 6 consecutive months.
20.6.6 we are requested to do so by any governmental or regulatory authority if that request is legally binding;
20.6.7 we terminate provision of payment services or provision of certain payment services directly related to the Terms, or we cannot provide such services due to other reasonable circumstances.
20.6.8 in cases where it turns out that you commit a criminal and/or unlawful activities while using the Services.
20.6.9 other statutory grounds are applicable.
20.7 Termination of these Terms and Conditions shall not release the Parties from their obligations to each other arising prior to the date of termination of these Terms and Conditions.
20.8 Upon expiry of the Terms and Conditions, we will send you detailed information on all Payment Transactions executed during validity of the Terms and Conditions within a period of 36 months prior to the date of expiry.
20.9 We have a right to suspend the validity of the Terms if international sanctions schemes imposed any jurisdiction, international organization on the Russia Federation, the Republic of Belarus, or to other countries makes the execution of the Services impossible.
21.1 Split Payment is a service we offer to Customers who wish to contribute jointly to the payment of a single invoice.
21.2 A Customer that wants to use Split Payment should follow these steps in the APP:
21.2.1 Connect a payment card issued by a third party or by us;
21.2.2 Create a group of persons with whom bills will be split. Each group member will receive a Virtual Card.
21.2.3 Choose a ratio and limitations on how payments will be split.
21.3 After a purchase made using Virtual Card or Chip&Pin Card, the funds will be automatically deducted from a group of persons involved in the purchase.
21.4 Each Customer will be responsible for the portion of the invoice allocated to them and will receive individual notification of payment via APP.
21.5 We undertake to process all split payments securely and in accordance with the Customer’s instructions.
21.6 In the event of non-payment by at least one of the Customers, the transaction will be reported, and the group will be informed, leaving it to them to find a solution to settle the bill.
22.1 In preventing money laundering and terrorist financing, we shall have the following rights:
22.1.1 to request additional information about the Customer’s business activities, incl. data on the origin of the wealth of the Customer and, the share of cash and non-cash transactions, frequency of transactions, etc.;
22.1.2 periodically verify the information forming the basis for the identification of the Customer and request the Customer to submit additional documents;
22.1.3 to identify the Customer, at any time chosen, especially if we have doubts about the accuracy of the information obtained during the initial identification;
22.1.4 to impose temporary or permanent restrictions on Operations;
22.1.5 to request documents and information about the activities of the Customer, including information about the purpose and nature of the transaction and the origin of the Customer’s assets;
22.1.6 to request the Customer documents that form the basis of a transaction, including information or documents about the counterparty to the transaction, the beneficial owner, or other persons involved in the Transfer;
22.1.7 to request the Customer to provide any other information and to take any other action we deem necessary to implement its anti-money laundering and counter-terrorist financing measures;
22.1.8 For Business Customers: we require additional information about the Customer’s representatives, owners and ultimate beneficial owners (UBO) and the Customer’s business activities, incl. data on the origin of the wealth of the Customer and their beneficial owners, on their contractual partners, annual turnover (and such other questions as from time to time made by us).
22.2 We have the right to refuse to provide services to the Customer or to issue a Card and/or to execute Operations if the Customer fails to comply with the requirements set out in Clause 22.1.
Your personal data and the personal data of any Traveler will be collected, used, disclosed, stored, or processed in connection and compliance with the Privacy Policy. Please review our Privacy Policy (incorporated by reference into the Terms), which also governs your use of the Services, to understand our practices. To the extent permitted or required by law, you hereby give your consent to HenriPay for the collection, use, transfer, disclosure or processing of your personal data for purposes and to such recipients and locations as described in the Privacy Policy.
You explicitly agree and acknowledge that when rendering the Services, HenriPay relies on the legal basis that the processing of personal data is necessary for the performance of our contract with you, specifically to render the Services for which you signed up or wishes to use or utilize. If the required personal data is not provided or cannot be processed, HenriPay cannot render the relevant Services (including any customer service).
Where permitted or required, when processing your personal data, HenriPay relies on (i) its legitimate interest, to provide and improve services and to prevent fraud and other illegal acts, and (ii) compliance with legal obligations (such as lawful law enforcement requests and (sanctions/KYC/AML) screening purposes).You also agree that we (as data controller) may share your personal data for which you have given us consent with the relevant Suppliers with which you have made a booking, reservation, order or purchase (as applicable). These Suppliers will be (co-) data controllers (within the meaning of the General Data Protection Regulation) of your personal data. View the Privacy Statement for more information.
By accepting this Agreement, you are giving us permission to send you updates through push notifications. However, if you change your mind and no longer want to receive these notifications, you can always turn them off in your device settings.
You are solely responsible for ensuring the confidentiality and security of your login credentials, access devices, and account information. We shall not be liable for any unauthorized access or misuse of your account due to your failure to safeguard this information.
When rendering the Services (including hosting your Account), we will have and maintain a range of security procedures, restrictions, controls and measures to prevent unauthorized access to, and the misuse of, your personal data that we process; see the Privacy Policy for more information.
To the extent permitted by applicable law, we reserve the right to review and supervise the use of the Services by you (including but not limited to reviewing any content that may be uploaded by you on the Platform and Services). If you violate or breach the Terms, we shall have the right to take appropriate action (including but not limited to changing or deleting the content posted by you, suspending or terminating your right to access and use of the Services) to mitigate the impact of your misconduct. We shall not be held liable for any losses or damages incurred by you or any third party as a result of your misconduct.
When using the Platform or Services, you agree and acknowledge that you will not:
(a) interfere with or disrupt our Platform, or servers or networks connected to our Platform;
(b) violate the security of any network, including cracking passwords or encryption codes, transferring or storing any illegal material, or otherwise obtaining the password, account or private information from any other User of our Platform;
(c) obtain or attempt to obtain unauthorised access, via whatever means, to any of our systems.
You agree to maintain the confidentiality of your username and password, and are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur through the use of your password. You agree to immediately notify us of any unauthorized use of your password or any other breach of security. You agree that we cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.
Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from our Platform or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
It may happen that a serious event threatens to disrupt, disrupts or has disrupted the providing of our services. One example is a hacker attack on the banking internet system. Within reasonable limits, we can ask you to help us continue to provide an undisrupted service and to prevent damage as much as possible. You are required to comply with this. However, you must always check that the request is, in fact, coming from us. If in doubt, you should first contact us through the contact details available on the Platform (not the contact details in a suspicious communication).
We may deploy tools in providing and seeking to improve and develop our services that utilise algorithms and machine learning (including tools operating on a predictive basis and tools deploying generative AI algorithms to create new content). These tools may interact with you (e.g., we may use chatbots or similar technology). We consider where and how to deploy these tools in line with applicable laws. Where required, deployment of any AI tool, the level of human intervention or oversight we apply, will be subject to the Privacy Policy.
24.1 Save as set out otherwise, these Terms and Conditions are governed by and subject to Lithuania law. With regard to any IBAN issues or otherwise related to HenriPay B.V., these Terms and Conditions shall be governed by Dutch law.
24.2 Before escalating a dispute to a formal authority, we encourage you to contact us directly through Customer Services to seek an amicable resolution. Our team will work with you in good faith to address your concerns promptly and fairly.
24.3 As an alternative to arbitration or litigation, you may opt for mediation, a confidential process in which an independent third-party mediator assists in reaching a mutually satisfactory agreement. Mediation services may be arranged through FIN NET, and both parties must agree to the terms of mediation in writing before it begins.
24.4 Any disputes between the Parties shall first be settled by negotiations. You must contact us not later than 3 months after becoming aware of the fact of your violated rights.
24.5 If we are unable to settle the dispute by negotiations, you can file us a complaint free of charge by post or email. We will ask you to provide your name, contact information and any information that gives you reasonable grounds to believe that we have violated your rights and legitimate interests in providing our Services. If you want to file a complaint by email, please send it to this email address support@henripay.com.
24.6 Upon receipt of your complaint, we will notify you and set a deadline for response. It depends on the complexity of your complaint, but we will do our best to contact you as soon as possible and not later than 15 business days. If we believe that we may not be able to respond within the specified time limit, we will notify you and specify a longer time limit, but it may not be longer than 35 business days.
24.7 If you are not satisfied with our response or you have not received our response within the time limit specified in Clause 23.4, you shall have a right to apply to the Estonian Financial Supervision and Resolution Authority (address: Sakala 4, 15030 Tallinn, telephone: +372 66 80 500, e-mail: info@fi.ee, website: www.fi.ee).
24.8 Save as set out otherwise and if the dispute cannot be settled in the above-mentioned ways, the dispute may be settled in the competent court of the Republic of Lithuania. Any dispute or conflict in respect of IBAN or HenriPay B.V. shall be settled by the competent court in Breda, the Netherlands.
25.1 All and any agreements concluded with us as well as information and data exchanged between the Parties shall be confidential. The above information will be used only to the extent necessary to achieve the purposes of these Terms. If supervisory and/or law enforcement authorities request information that is considered confidential, such disclosure will not be considered a violation of Terms.
25.2 We reserve the right to restrict your right to manage and use your available funds and other assets (including interest) and to dispose them under the U.S. (OFAC) Sanctions Scheme.
25.3 By concluding this Contract, you acknowledge that you are aware of sanctions schemes imposed by the Republic of Estonia, European Union or other jurisdictions to the Russia Federation, the Republic of Belarus or to other countries. You agree to follow and not to violate mentioned sanctions schemes while using the Services.
25.4 Neither Party shall be liable for any economic loss, delay or failure to perform any part of these Terms and Conditions if such loss, delay or failure is caused by fire, flood, explosion, accident, war, strike, embargo, government request, civil or military authority, civil disturbances, natural disasters, acts of government, cybercrime/-warfare, pandemics, systemic internet or telecommunication failures, third-party service outages, software bugs, technical failures, inaccessibility of the public Internet, hacking or distribution of DoS attacks, failure to guarantee materials or labour, termination of vital agreements by third parties, actions of the other Party or any other cause beyond the control of the Party. If such circumstances of force majeure last for more than 3 months, either Party shall have a right to terminate these Terms and Conditions immediately upon written notice thereof to the other Party.
25.5 We do not accept any liability for non-compliance with our obligations under these Terms arising from the emergency situation and / or quarantine announced by the Government.
25.6 You may not transfer or handover any of your rights or obligations under these Terms without having obtained our prior written consent. We reserve the right to handover or transfer these Terms and any rights or obligations under these Terms with a prior notice thereof to you. This provision shall not be applied if we change our name or merge with another legal entity.
25.7 We do not offer investment advice or analysis, nor do we endorse or recommend investments in any company or the suitability of an investment for any investor. Before making any investment or analysis you should consult a professional. We are not registered as a broker-dealer or financial or investment advisor and do not provide any services requiring such registration. The information on our Website, blogs, or social media regarding any company is based on publicly available information or directly from the subject company. We can make no representation or warrant and is also not liable as to the adequacy, accuracy, completeness of such information. Our articles, videos, social media posts and blog posts are prepared solely for informative purposes and are not a solicitation of an offer to buy or an offer to sell any security.
25.8 You are solely responsible for any fees, including Internet connection or mobile fees, that you incur when accessing the Website or services and also for providing all equipment and software necessary to connect to the Website.
25.9 Our bank records provide conclusive evidence; however, you may provide reasonable and creditable evidence to the contrary.
You can only pledge the balance of your Account to us. All other pledges will be void. You cannot transfer, set over or assign your rights or obligations under these Terms without our approval. We may at all times set off and settle any credit and debit amounts. For any debit amount, we may require additional security and covenants.
You hereby grant us a right of pledge on, among others, your credit balances with us and securities in which you invest through us. This right of pledge provides us with security for the payment of the amounts that you owe us. The pledge of assets is to secure payment of all amounts that you owe us or will come to owe to us. It is not relevant how these debts arise. You grant us a power of attorney to pledge these assets to ourselves on your behalf and to do this repeatedly (and insofar required, perfect, execute and secure the pledge).
If we so request, you are required to provide us with collateral as security for the payment of the amounts you owe us.
You are required to comply with your obligations. Should you fail to do so, we can declare all amounts that you owe us immediately due and payable (without the need for further notification, warning or (default) notice).
You cannot use the Services for or if you are involved in or using the Account for any of the following prohibited industries, business, countries or activities:
– Adult entertainment or the creation, distribution or licensing of pornographic or adult material
– drugs (including soft drugs, hard drugs, synthetic drugs)
– tobacco
– crypto currencies;
– trust companies and related services and entities;
– political activities;
– companies which manage third party funds;
-(direct or indirect) payments to and from sanctioned, prohibited or high risk countries or parties as identified by European Commission, use the Services for payment of counterfeit or stolen goods or other fraudulent activities;
Furthermore, in some cases, we may not be able to open an account for you due to our legal obligations or our risk management policies. If you provide us with incorrect or incomplete information, or if we previously closed or blocked your account for justified reasons, we may decide to reject and/or close your account (application).
Version: 1.0
Last updated on 10th January 2025
IMPORTANT INFORMATION: Please read this Agreement carefully before requesting a Wallet. This Agreement becomes effective and binding on you when you click to accept it when you apply for a Wallet. This Agreement will continue until either you or we end it, in accordance with the terms set out below.
This Agreement includes the Fee Schedule at the end of this document and constitutes a binding agreement between you and Transact Payments Malta Limited.
Account Information Service Provider | a third-party payment service provider which is authorised by a financial regulator to provide online account information services and which, if you allow it, will be able to access certain online account information in the Wallet, such as the payments you make and receive; |
App | the mobile application provided by HenriPay that allows you to access the Wallet and take actions, such as making payments, viewing your Transaction history, blocking the Wallet and raising queries with Customer Services; |
Applicable Law | any law (including but not limited to, any local law of the jurisdictions into which the Wallet is provided and the Program is operated), statute, statutory instrument, act, regulation, rule, order, supervisory guidance, policy, instruction or requirement stipulated by an applicable Regulatory Authority, or interpretation published by any Regulatory Authority, any order issued by a court which has jurisdiction over you, us or HenriPay, or any rule or requirement set by Mastercard related to the Wallet and/or any of the services to be provided under this Agreement or such other rule that we consider to be valid and as amended from time to time; |
Available Balance | the value of unspent funds loaded onto the Wallet and available for you to use; |
Business Day | Monday to Friday, 9am to 5pm CET, excluding bank and public holidays in Malta; |
Co-Brand; HenriPay | HenriPay B.V. incorporated in Spijkenisse, the Netherlands, with company number KVK 87311429 whose registered office is at Croy 7C, 5653 LC Eindhoven, the Netherlands; |
Customer Services | the contact centre for dealing with queries about the Wallet. You can contact Customer Services by:
|
Direct Debit | a payment collected via a recognised direct debit scheme which permits an organisation to transfer funds from or to your Wallet; |
Expiry Date | unless under exceptional circumstances, we will not add any expiry to the wallet you use; |
Fee | any fee payable by you as referenced in the Fee Schedule; |
Fee Schedule | the schedule contained in this Agreement; |
KYC | means “Know Your Customer” and refers to the ways in which we are required to check your Personal Details and identity; |
Mastercard | Mastercard Europe sprl, the payment network applicable to the Wallet; |
Payment Initiation Services Provider | a third-party payment service provider which is authorised by a financial regulator to provide an online service to make a payment from your Wallet at your request; |
Personal Details/ Personal Data | the registered personal identity details that are collected from you relating to your use of the Wallet and App including (but not limited to) your: name, date of birth, home address, email address and telephone (landline and/or mobile) number. Full details of the Personal Data which we process are set out in our Privacy Policy; |
PIN | your Personal Identification Number; that is, the security number which we give to you to use with the Wallet; |
Program | the marketing, processing, administration, supervision, maintenance, servicing, authorisation or usage of the Wallet and any other payment services established in accordance with this Agreement; |
Program Manager | Payload Ltd, incorporated and registered in England and Wales with company number 14606631 and registered office at Epworth House, 25 City Road, London, England, EC1Y 1AA; |
Regulatory Authority | Mastercard and/or any regulator or agency (for example, the Malta Financial Services Authority, which is the body which grants our e-money licence and supervises our actions) which has authority over us or HenriPay in relation to the Wallet, Program or any services provided under this Agreement; |
Retailer | a retailer or any other person which accepts e-money; |
SEPA Business Day | a standard working day in the Netherlands that the T2 and SEPA European banking systems are open; |
SEPA Credit Transfer | the Single Euro Payments Area service which allows you to make and receive electronic payments in Euro (€) across the European Union. The payment is ordinarily received by the recipient organisation or bank within one SEPA Business Day, as long as the receiving organisation or bank is part of the SEPA Credit Transfer Scheme; |
SEPA Instant Credit Transfer | the Single Euro Payments Area service which allows you to make and receive electronic payments in Euro (€) every calendar day across the European Union. The payment is ordinarily received by the recipient organisation or bank in near real-time, as long as the receiving organisation or bank is part of the SEPA Credit Transfer Scheme; |
T2 Transfer | a real time gross settlement payment service which allows you to make and receive electronic payments in Euro (€) across the European Union on SEPA Business Days. The payment is ordinarily received by the recipient organisation or bank in near real-time, as long as the receiving organisation or bank is part of the T2 transfer scheme; |
Third-Party Provider/TPP | an Account Information Service Provider or a Payment Initiation Service Provider; |
Transaction | any debit, credit or adjustment to a Wallet that affects the balance of funds held in it; |
Username and Password | a set of personal codes selected by you in order to access the App; |
Wallet | the electronic money account provided to you by TPML and opened in accordance with this Agreement; |
Website | Homepage |
we, us or our | Transact Payments Malta Limited (“TPML”), Transact Payments Malta Limited, a private limited liability company, incorporated and registered in Malta with company number C 91879 and registered office of Vault 14, Level 2, Valletta Waterfront, Floriana, FRN 1914, Malta, and which is authorised by the Malta Financial Services Authority as an electronic money institution; and |
you or your | You, the person who has entered into this Agreement with us by applying to open a Wallet in accordance with this Agreement. |
Only the English language version of this Agreement, any communications that we send to you and any content on the Website will apply. If we translate this Agreement or any other content into another language, the translation is for reference only.
This Agreement is governed by Maltese law.
Wallet Fees
Fee Type | Fees (Euro €) |
Ongoing Fees | |
Either:
| 4,99 49,99 |
About us
We pride ourselves on our flexibility and our ability to adapt to the ever-changing needs of our clients. From startups to large corporations, we have the perfect payment solution for every company. Don’t settle for anything less than the best – choose HenriPay® as your payment solutions provider and experience the difference. Contact us today to learn more!
Payment accounts and related payment services are provided by Transact Payments Malta Limited, a payments and electronic money institution authorised and regulated by the Malta Financial Services Authority (MFSA) to offer payment and electronic money services in Malta and in the European Economic Area (EEA). Registered office: Vault 14, Level 2, Valletta Waterfront, Floriana, Malta, FRN 1914. Company number: C 91879.
Whilst our products are not covered by the Depositor Compensation Scheme (DCS), your funds will be held in one or more segregated accounts and safeguarded in line with article 10B of the Financial Services Act.
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